Frequently Asked Questions
Everything you need to know about shopping at TooTimid.
How is my order packaged?
We prioritize your privacy. All orders are shipped in plain, unmarked boxes or mailers with no mention of the store name or contents on the outside of the package.
What will appear on my credit card statement?
To ensure discretion, your billing statement will show a neutral descriptor rather than our website name. Please refer to your order confirmation email for the specific billing name used.
What is your return policy for personal items?
Due to the intimate nature of our products, we cannot accept returns on opened or used items for health and safety reasons. If an item arrives defective, please contact our support team within 30 days.
How long does shipping take?
Orders are typically processed within 24 hours. Domestic standard shipping usually takes 3-7 business days, while expedited options are available at checkout.
Are your products body-safe?
Yes, we curate our collection to include high-quality materials such as medical-grade silicone, stainless steel, and phthalate-free plastics to ensure a safe experience for our customers.
Can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.